Our warehouse takes 1-2 business days to process an order. Pre-orders take 2-4 weeks to ship out (or as otherwise indicated).
Domestic orders will be delivered by Delhivery in 3-5 business days post order processing.
Unfortunately, you will not be able to cancel your order. Please get in touch with us at firstname.lastname@example.org in case of exceptional situations, and we will consider your request on a case-by-case basis.
Please contact us at email@example.com to initiate a return. Returns will be accepted on damaged and incorrect items if initiated within 14 days of delivery date. Please make sure you return only unused, unworn garments that have the tags and packaging intact.
Yes, you can exchange items within 14 days of delivery date. Please make sure you exchange only unused, unworn garments that have the tags and packaging intact.
Each of our exquisitely hand crafted garments goes through multiple quality checks, not just at our facility, but also at our warehouse. In the case that you have received a damaged product, please accept our sincere apology and email us at firstname.lastname@example.org to initiate a refund or exchange.
Please ensure that you send us a photograph of the
damaged item within 24 hours of receipt, to the email address stated above.
This will enable us to initiate processing the return. You will note that we
attach a small bag of materials with each embroidered garment, as the beads
that have been meticulously hand embroidered may need to be repaired in due
course of time.
We would love for you to gift Verandah. Gift cards are available in denominations of Rs 5,000/- and Rs 10,000/-. Please note that gift cards cannot be returned or exchanged.